Terms and Conditions

Delivery terms & conditions

Definitions

The company means Neon transport Ltd (company no. 5753636) whose registered office is at 148 Imperial Way Chislehurst Kent BR7 6JS.
The customer means the person requesting the company to transport the consignment.
Consignment means any article or articles of any sort which may be, or be intended to be, received by the company from any one consignor at any one address for carriage and delivery at any one time to any one consignee at any one other address.
The relevant collection point means the address at which any consignment is to be received by the company

Company's obligation
In consideration of the payment to be made to the company by the customer, the company shall (subject as hereinafter mentioned) during the continuance of this agreement carry out the service described in the schedule
The company and the customer agree to the following limitation of liability
Provision as to liability of the company, its servants or agents. So far as concerns damage caused to the customer the company shall be liable to the customer (and then only to the limited extent set out below) only if and in so far as such damage is caused by the negligence, breach of the duty or other wrongful act or omission of the company itself or its directors of servants acting within the course of their employment.

In the event of loss or damage to the whole consignment, of a sum not exceeding whichever is the greater of an amount calculated at the rate of £ 2.000 per tonne on the gross weight of the consignment

In the event of loss or damage to part of a consignment, of the proportion of the sum ascertained in accordance with sub-clause 1 above which the actual value of the part of the consignment bears to the actual value of the whole of the consignment

In respect of any claim arising other than as a result of loss or damage to a consignment or part thereof, of a sum not exceeding £50 in respect of any one consignment provided that the company shall be entitled to require proof of the value and weight of the whole consignment and any part or parts thereof

Provision as to notification of claims
The company its servants or agents shall not be liable to the customer in any circumstances or to any extent whatever in respect of damage caused to the customer unless written notice is received by the company at its registered office within 14 days, in the case of damage to the whole or part of a consignment or loss of part of a consignment, and, in all other cases, 28 days of the date upon which the consignment was collected or received by the company.
Loading and unloading
When collection or delivery takes place at the customer's premises the company shall not be under any obligation to provide any plant power or labour which, apart from the company's servant, may be required for loading or unloading at such premises.
Collections and deliveries

Collections and deliveries which take more than fifteen minutes may be subject to a surcharge

The company will make one attempt to deliver a consignment during normal working hours. If the company cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, the company will leave at the relevant delivery point details of the address at which delivery has been effected. If the consignment has not been delivered, the company will return it to the company's premises, after leaving at the relevant delivery point a request for the consignee to contact the company to make alternative delivery arrangements. If no such contact is made within a reasonable time the company will return the consignment to the consignor at the customers cost.

Sub contractors
No objection will be taken to the use by the company at its own expense of any other carrier and in such circumstances both the company and such other carrier shall be entitled to the protection of all the terms hereof which exclude or limit the liability of the company.
Payment

Payment in full will be made within 30 days of date of invoice.

All charges stated are exclusive of the value added tax and are subject to variation.

If fulfilment of a contract involves performing services on a bank or public holiday the company will be entitled to make reasonable extra charges to reflect any additional costs incurred by the company.

The company will be entitled to make reasonable extra surcharges for fuel to reflect any extra costs the company may incurred.

Items not carried
The company shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful. The company will not, without its specific agreement, carry livestock, liquids, perishable goods, glass, gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive oxidising, or radioactive materials. The company reserves the right to refuse any parcels which are neither the property of, nor sent on behalf of, the customer.
Customer undertakings

The consignment will be accepted at the relevant delivery point and an appropriate receipt therefore will be given to the company's representative escorting such consignment. Such receipt shall be conclusive evidence of delivery save where such receipt is obtained as a result of any fraud, collusion or dishonesty on the part of the company's representative.

In the event of a strike of employees of the customer or of employees at the relevant collection or delivery points the company's servants or agents will not be asked to perform any additional duties or any duties of a strike-breaking nature.

Miscellaneous provisions

No reduction of charges will be made if the company receives less than the number of parcels for which the customer has contracted.

Consignments travelling more than 150 miles may be subject to a delay.

Variation, ECT.
No variation, extension or cancellation of these terms shall be binding upon the company unless and until it is confirmed in writing under the hand of a director of the company and, for the avoidance of doubt, it is declared that no person other than such director has authority to negotiate or enter into any commitment on behalf of the company the effect of which would or might (but for this present clause) involve the company in any legal liability whatsoever.
Termination
This agreement may be determined be either party giving to the other one month's previous notice in writing to that effect or forthwith if the other party shall commit any breach of its obligations there under or (being an individual) shall commit an act of bankruptcy or (being a corporation) shall go into liquidation other than for the purpose of reconstruction of amalgamation, or shall suffer the appointment of an administrator or a receiver of any of his or its property or income or make any deed or arrangement with or composition for the benefit of any of his or its creditors. <
Home removals & office removals

Terms & conditions
These conditions explain your rights, obligations, and responsibilities and those of your contractor. A contract is a two-way arrangement and it is important that everyone knows where they stand. Where we use the word you or your it means the customer. We us or our means Neon Transport Ltd. These conditions can only be changed or amended by our written agreement. If you pay our charges including insurance premium (if necessary) shown on our account, then while your house hold or office goods and personal effects are in our care they will be insured subject to the conditions and exceptions below for the amount of their full value in like condition and similar age as declare by you to us on the acceptance of our estimate. If you do not declare a value, we will only arrange cover on your goods for up to £15000. An additional premium may be required if you declare a high value.

A, This insurance being granted upon an indemnity basis shall not apply to nor include.

Loss of or damage to.

Furniture exceeding £100 in value, jewellery, watches, trinkets, precious stones, precious metals, money, deeds, bonds, security stamps of any kind, manuscripts or other documents.

Liquor, perfumery, tobacco, foodstuffs, livestock, plants, perishable goods of any goods, mobile and wap phones and accessories and explosives, other than encased sporting gun ammunition carried in the course of a household removal.

Architectural models, including 3D building or house etc.

B, Any loss, destruction, damage or consequential whether direct or indirect of war, invasion, act of foreign enemy, hostilities whether war be declared or not, civil war, rebellion, insurrection or military or usurped power, terrorism or arising from ionising radiations or contamination by radioactivity from any nuclear fuel or from nuclear waste from the combustions or nuclear fuel.

C, Any loss or damage caused by or arising from wear and tear, gradual deterioration, moth or vermin, damp, mildew, rust, or atmospheric or climate causes or the leakage of liquid from any receptacle or container.

D, Indirect or consequential loss of any kind or description.

E, Loss or damage to individual items not packed by us, and any subsequent damage to the property or the effects, trunks, cases, and drawers, unless the contents there of gave been previously listed and disclosed to the remover in writing and confirmed by the company in writing, in the event of total loss of an owner packed receptacle where the contents there of have not previously been listed and disclosed to us the liability for that receptacle and its contents is limited to the sum of £30 or its actual value , whichever is the less.

F, Breakage or damage to china, glassware, fragile or articles unless such items are professionally packed, transported and unpacked by us or our sub - contractor.

G, Electrical, Electronic or mechanical derangement of any items of electrical, electronic, or mechanical equipment, machinery, apparatus or instruments unless external physical damage has occurred or other than as direct result of fire, derailment, collision or overturning of the conveying vehicle, vessel or aircraft.

H, Structural damage to system of furniture construction of veneered chipboard, or any education in the quality there of arising as the result of transportation, dismantling or re-assembly of any items of furniture.

I, the first £50 of each and every claim. Where any insured item consists of articles in a pair or set, this insurance is not to pay more than either, The value of any particular part or parts which may be lost or damaged, without reference to any special value which such article of articles may have as part of such pair or set.

A proportionate part of the insured value of the pair or set

J, the insurers may at any time after loss or damage take and keep possession of the insured property and deal with the salvage and if the insured or anyone acting on his behalf shall obstruct or prevent the insurers from doing so, all benefits under this insurance shall be fortified, no property may be abandoned to the insurers.

K, If a claim may here under be in any respect fraudulent, or any fraudulent devices be used by you or anyone acting on your behalf to obtain any benefit under this insurance all benefit there under shall forfeited.

L, This insurance is subject to the condition of average, that is to say if the property covered by this insurance shall at the time of the loss be of greater value than the sum insured here by the insured shall only be entitled to recover here under such proportion of the said loos as the sum insured by this insurance bears to the total value of the said property.

M, Any claim must be advised to Neon Transport Ltd in writing within 7 days of your removal, time being of the essence. Each van load is covered for loss or damage to £15000 of customer's belongings during transit, subject to an excess charge of £500.00 per claim.

O, any fitting unfitting of any kind will be charged per hour, any electric cooker or gas cooker must be removed by an approved person. Items such as washing machines dish washers can be unplumbed and plumed in at extra cost. It is solely customers responsibility the company will not be liable for any damages to the property or the its effects,

Our quotation
Our quotation is a fixed price. Unless otherwise stated, it does not include insurance, customs and inspections or any other fees payable to government bodies. If further insurance cover is required, the company must be given this request in writing along with acceptable proof such as approval from an authorised surveyor, at the time of booking. Claims cannot be made for articles that were not covered by insurance or did that did not subscribe to our terms and conditions. Claims cannot be made for the replacement of items if the curative cost of the item is below the cost of it replacement. We may change the price or make additional charges if any of the following have not been taken in to account when preparing our quotation and confirmed by us in writing.

You do not accept it in writing within 28 days, with a firm removal date to which we agree in writing.

By your delay, the work is not carried out or completed within three months.

Our cost increase (or decrease) because of currency fluctuations or changes in taxation or freight charges beyond our control.

The work is carried out on a Saturday, Sunday or public holiday at your request.

We have to collect or deliver goods above the ground floor and first upper floor.

We supply any additional services.

The stairs, lifts or door ways are inadequate for free movement of the goods, the road or drive is unsuitable for our vehicles and/or unload within 20 meters of the door way .

Any parking or other fees or charges that we have to pay in order to carry out services on your behalf.

There are delays or events outside our control.

We agree in writing to increase our limit of liability set out in clause 8.

In all these circumstances, you will need to pay the adjusted charges.

Work not included in the quotation Unless agreed by us in writing we will not:

Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.

Disconnect or reconnect appliances, fixtures, fittings or equipment.

Take up or lay fitted floor coverings.

Move storage heaters unless they dismantled.

Move items from a loft, unless properly lit, and floored and safe access is provided.

Move any items excluded under clause 4.

Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified is separately employed by you to carry out these services.

Your responsibility It will be your sole responsibility to:

Declare to us the value of the goods being removed.

Arrange adequate insurance cover for the goods submitted for removal transit, against insurable risk.

Obtain at your own expense, all documents, permits, licences, customs documents necessary for the removal to be completed.

Be present or represented throughout the removal.

Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workman are, or will be present.

Prepare adequately and stabilise all appliances or electronic equipment prior to their move.

Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

Provide us with a contact address for correspondence during removal transit. Other than by reason of our negligence, we will not be liable for any loan or damage, cost or additional charges that may arise from any of these matters.

Any waiting time will be charged at the rate of £60.00 per hour.

We accept no responsibility for loss or damage to goods after they are delivered into a self storage facility or if the goods are subsequently handled by another party. Goods no to be submitted for removal

Jewellery, watches, trinkets, precious stones or metal, money, deeds, securities, stamps, coins or goods or collections of any similar kind.

Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

Refrigerated or frozen food or drinks.

Any animals and their cages or tanks including pets, birds or fish.

Goods that require special licence or government permission for, export or import.

Such goods will not be removed by us except with our prior written agreement. In the event that we do remove such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned, if you submit such goods without our knowledge and prior written agreement we will be liable for any loan or damage and you will indemnify us against any charges, expenses, damage or penalties claimed against us. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.
Ownership of the goods
By entering into this contract, you declare that

The goods to be removed are your own property, or

The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions.

You will meet any claim for damages and/or costs against us if these declarations are not true. Charges if you postpone or cancel the removal If you postpone or cancel this contract, we may charge according to how much notice is given.

More than 14 days before the removal was due to start: NIL

Less than 14 days, but more than 8 days before the removal was due to start: 30 % of the removal charge.

Less than 8 days before the removal was due to start: 60% of the removal charge.

Paying for the removal

Unless otherwise agreed by us in writing:

Payment is required, as cash, cleared funds in our bank accounts in advance of the removal start date.<

You may not withhold any part of the agreed price.

Any payment queries must be directed to the registered office 148 Imperial Way Chislehurst Kent BR7 6JS in writing within 7 days of the removal date, removal staff do not have the facility or authorisation to amend quotations or sum due.

In respect of all sums which are overdue to us we will charge daily interest calculated at a minimum of 4% per annum or above the base rate for NatWest bank plc, whichever higher.

We have the right to charge a reasonable administration charge in the event that a customer who has not paid all sums upon delivery cannot subsequently be contacted.

The reason for cancellation should be genuine and valid according to our view. Especially when everything has been put in writing or full payment may be required.

Our liability for loss or damage
Our liability for loss or damage is limited, as set out below. You may request us to increase out liability, as set out below, subject to our express written agreement in advance of carrying out the removal and payment of an additional charge.

In the event of out losing or damaging your goods, if we are liable if at all, we will pay you up to a maximum sum of £30.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item, or

We may choose to repair or replace the damaged item. If an item is repaired we are not liable for depreciation in value.

Always subject to receiving your itemised value inventory and request in writing to increase our liability, prior to the removal, we may offer to extend our maximum liability to the value declared by you to us. This is not insurance on the goods and you are strongly advised to accept the insurance offered in our quote or if arranging insurance cover yourself, you are advised to show this contract to your insurance company. For the purposes of clauses our liability for loss or damage (1) (2) (3), an item is defined any article, suite, pair, set, or complete case, carton, package or other container.

Other then reason of our negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in the following.

By fire how so ever caused.

By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, act of god, industrial action or other such events outside our reasonable control.

By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

By moth or vermin or similar infestation.

By cleaning, repairing or restoring unless we did the work.

To any goods in wardrobes, drawers, or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.

For electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.

To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind how so ever caused, unless you have previously given us full particulars with value, and we have confirmed in writing that we accept responsibility as in conditions (1) or (2) above.

To any goods which have a relevant proven defect or are inherently defective.

To animals and their cages or tanks including pets, birds or fish.

To plants.

To refrigerated or frozen food or drink.

Other than by reason of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage or failure to produce the goods.

RESTRICTED ACCESS we will not be liable if requested to carry out odd jobs from restricted access specially when a customer confirms by signing and confirming that ‘the company will not be liable for removal of certain items that may cause damage to the property and/or effects.

Time limits for claims

For goods which we deliver, you must note any visible loss, damage or failure to produce any goods at the time of delivery.

Not with standing clause our liability for loss or damage, we will not be liable for any loss of or damage to the goods unless a claim is in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven days of the removal date.

The time limits referred to in clauses time limits for claims (1) (2) above shall be essential to the contract.

Upon your written request we may at our discretion agree to extend your time for compliance with clause time limits for claims (2), provided your request is received within the time limits provided for and subject to this proviso we will not unreasonably refuse such a request.

Delays in transit

Other than by reason of our negligence, we will not be liable for delays in transit.

If through no fault of ours we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled and any additional services, including storage and delivery, will be at your expense.

Damage to premises or property other than goods

We will not be liable for any damage to premises or property other than goods submitted for removal unless we have been negligent.

If we cause damage as a result of moving goods under your express instruction, against our advise, and where to move the goods in the manner instructed will inevitably cause damage, we shall not accept that were negligent.

If we are responsible for causing damage to your premises or to property other then goods submitted for removal, you must note this on the worksheet or delivery receipt, however if it was done under your instruction and you took liability for it. We will not be liable if requested to carry out odd jobs from difficult/restricted access specially when the customer confirms by signing and confirming the extra part of the acceptance form that the company will not be liable for removal of certain items that may cause damage to the property and/or effects, this is essential to the contract.

Our right to hold goods (lien)

We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and the cost incurred by our withholding your goods and these terms and conditions shall continue to apply.

Our right to sub – contract the work

We reserve the right to sub – contract some or all of the work.

If we sub – contract, then these conditions will still apply.

Route and method

We have the full right to choose the route for delivery.

Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our vehicles and/or container may be utilised for consignments of other customers.

Advice and information

Advice and information in whatever form it may be given is provided by the company for the customer only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.

Extra conditions that apply

No damage will be paid if part / self- loading.

Minimum charge for disconnection of appliances £15.00 per item at your own risk.

Minimum charge for reconnection of appliances £15.00 per item at your own risk.

Minimum charge for disassembling items will be £15.00 per item depending on item size at your own risk.

Minimum charge for assembling items will be £15.00 per item depending on item size at your own risk.

Minimum charge for TV installation will be £25.00 depending on other items connected to the TV.

Minimum charge for dumping is £99.00 per half tonne

Minor damage of goods or property will not be paid unless insured.

Terms and conditions may change and update.

I accept your quotation for the removal of the effects as specified, based on the goods shown to your representative in person or otherwise described by me in a list supplied to you. I confirm that the goods are my own unencumbered possessions or that I am authorised to enter into this contract on behalf of the owner of the goods. I have read and retained a copy of your conditions of contract to which I agree.

All payments are to be made 10 days prior to removal by cheque or in cash or bankers draft.

Any withheld payments in part or in full will negate the right to make a claim of any kind, by accepting our services, you give Neon Transport Ltd continues authorisation to take the remaining payment by card details already given/used.

Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays.

Payment for the move and any insurance purchased cannot be held due to insurance or any other claim.